Programme objectives
The programme aims to train staff who understand the fundamental principles, processes and management of the call centre sector, communicate effectively and build customer loyalty.
Programme highlights
- Public sector employment and career opportunities: Build strong career and employment opportunities by filling skilled roles in relevant departments of public institutions and organisations.
- Effective communication and a skilled workforce: Stand out in the sector with advanced communication skills, the ability to represent an institution and strong professional competence.
- Persuasion and negotiation skills: Manage professional relationships effectively by developing persuasion skills, strategic communication techniques and confident professional expression.
- Vertical transfer and academic progression: Advance to bachelor's-level study by transferring to relevant undergraduate and faculty programmes in your field through the Vertical Transfer Examination (DGS).
Affiliated unit
Alaçam Vocational School
Examinations
Midterm, final and resit examinations for associate and undergraduate degree programmes are held in person at designated examination centres.